The entire reverse is your employee Liibide (sorry I didn’t have the spelling of his name). I be reluctant to phone him a Customer Service Rep. He did help me with a few difficulties I had on my outgoing flight but in essence was of no help in any way with my return flight.
I too had an absolute nightmare of the flight with them. I filled out their 1500 phrase grievance type by slicing it down to The purpose that even I didn't fully grasp what I had undergone.
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no. 0012309351902 from SNA to DFW. I had been issued long term flight passes fantastic for any calendar year. I'm producing to request that you waive the $two hundred transfer demand when I am able to utilize the passes.
To I don’t know how many people attempting to get this resolved. I had been so frustrated and about to surrender
My spouse and i had a flight leaving Richmond Virginia with a final destination of Seattle Washington. We have been familiar with flying and experienced flown other airlines previously that week intending to and from numerous destinations. We had all our facts and went to utilize the American Airlines kiosk to print our boarding passes. The kiosk didnt inquire if those who are flying are army personnel so we started out over and waited in line to speak into a consultant in the counter. As soon as we had been up at the counter we advised a Woman guiding the counter that my spouse is inside the armed forces and we had two bags to check in. Thats once we ended up informed that our baggage exactly where about excess weight and It will be 250$ added. We requested for your lady to point out us exactly where the bundle pricing is prepared. She was unable to supply that information and facts and went on to inform us we could appear it up ourselves. My husband that's enlisted during the U.S. Coastline Guard has not experienced to pay more or any volume for baggage, on orders or own. My spouse gave her the 250$ and that is if the consultant we ended up Talking with shortly grew to become incredibly impolite and threatened to terminate our complete flight.
Once we ultimately received an e-mail reaction from American Airlines, the full reaction time was somewhere around 1 hour. Despite the fact that we waited an hour or so, we did obtain various responses to our Original issue:
I would like to make this report to you. I used visit this web-site to be surprised that I was struggling to make a report by cellphone. Sallianne Dale
The lady who was helping me by using a wheel chair experienced no expertise in the DWF airport itself. When she could not choose me to the boarding gate she remaining me on the way in which.
It could be a glitch for you but it really means that I've to stand in a lengthy line which is really agonizing with a knee cap that has been damaged.
At sign in for flight 2356 my bag was seen by personnel as outsized. Placed in dimensions Check out & was one inch to tall . My gripe- my partner with equivalent bag was not ( diff colour) questioned to sizing Verify. observed numerous certainly far too tall luggage past Verify pt. your losing $.
the AA human being with the AA terminal being very snide, when in reality I had performed anything in my control to obtain to your aircraft within a timely fashion.
Find troubles getting in contact with AA reservation by cellular phone, its normally chaotic and extremely hard to speak to the reservation staff, as soon as contacted. Would favor to speak by e mail, remember to give me an email deal with of Ecuador Reservation Section. Lots of thanks.